Delivery Information š
AtĀ Probiotic.co.uk, weāre committed to providing reliable and efficient delivery options to ensure your orders arrive safely and on time.
Please note that we only deliver within the UK and do not offer international shipping.
Delivery Options for Ambient Products
For products that do not require refrigeration:
ā¢ Standard Delivery
ā¢ Service: Royal Mail Tracked 48 Hour (no signature required)
ā¢ Cost: Ā£3.99
ā¢ Express Next Day Delivery
ā¢ Service: Royal Mail Tracked 24 Hour (no signature required)
ā¢ Cost: Ā£5.99
ā¢ DPD Express Next Day
ā¢ Service: DPD Next Working Day 24 Hour (no signature required)
ā¢ Cost: Ā£7.50
Delivery Options for Chilled Probiotic Products
For all chilled products, including the CDS22 Product Range, we offer express delivery options to minimize time out of refrigeration.
ā¢ Express Next Day Delivery
ā¢ Service: Royal Mail Tracked 24 Hour (no signature required)
ā¢ Cost: Ā£5.99
ā¢ DPD Express Next Day
ā¢ Service: DPD Next Working Day 24 Hour (no signature required)
ā¢ Cost: Ā£7.50
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Important Notes for Chilled Products:
ā¢ Dispatch Days: Chilled products are dispatched Monday to Thursday only to avoid extended transit over weekends.
ā¢ Order Timing: Orders placed after the Thursday cut-off will be dispatched the following Monday to maintain product quality.
Additional Information
ā¢ Carrier Delays: While we aim for prompt delivery, delays can sometimes occur due to factors outside our control, such as weather or courier issues. If this happens, you can check the status of your parcel directly with the carrier:
ā¢ Royal Mail: Track your parcel
ā¢ DPD: Track your parcel
ā¢ Responsibility for Shipping: Once your order is dispatched, it becomes the responsibility of the selected carrier. Please ensure your delivery address is accurate and accessible to prevent delays or returns.
ā¢ Lost or Damaged Parcels: In the event of a lost, delayed, or damaged parcel, contact the carrier directly using the tracking details provided in your dispatch email. Weāre happy to assist, but refunds or replacements can only be issued after the carrierās investigation is complete.
Contact Us
If you have any questions or need assistance, please contact our friendly customer support team at support@probiotic.co.uk.
Thank you for choosing Probiotic.co.ukāyour health and satisfaction are our top priorities!