UK Delivery Information – CDS22 & Probiotic Orders
Next-day chilled delivery,
done properly.
Every CDS22-formula order ships from our UK cold-chain facility with Easi-Chill ice packs, an insulated liner and full tracking — Monday to Thursday, so it never sits in a depot over the weekend.
Your question is almost certainly answered here
The single most common question we get is about delivery temperature — and the answer is simpler than you'd think:
Delivery options & cost
Every CDS22 order is packed cold before it leaves us. Choose your courier at checkout — both are tracked, next-day services.
Free chilled delivery on orders of £80 or more
Spend £80 or more and delivery is on us — ice packs, insulated liner and next-day tracked courier included. Applied automatically at checkout, no code needed. Every bundle qualifies.
Inside every cold chain parcel
Delivery isn't just postage. Each order is packed to protect a live probiotic from door to door.
Want the detail — pack duration, stability data and what to do when your order arrives? It's all covered in the CDS22 FAQs.
When we ship
Monday to Thursday only. This is a deliberate decision to protect your order — not a limitation.
Why we never dispatch on Fridays
A Friday dispatch means your order could sit in a Royal Mail or DPD depot for up to 72 hours over the weekend. We don't think that's good enough for a cold chain product, so we cut off at 1pm Thursday and ship fresh on Monday. One extra day, arriving in perfect condition.
Ambient delivery
Standard supplements ship at ambient temperature. Free delivery still applies on orders of £80 or more.
Late, missing or damaged
Start here — it's the fastest route to an answer, and it lets us open a case with the courier on your behalf.
Check your order status
Use our order lookup tool to see your order and live tracking in one place. It's the first thing we'll ask you to do if you contact us.
Find my orderStill not resolved? Contact us
Once you've checked your status, contact us here with your order number. We'll open a case with Royal Mail or DPD and keep you updated throughout.
Refunds and replacements
We'll do everything we can to make it right. Refunds or replacements are issued once the courier's investigation is complete — typically within 5 working days.
Track your order
You'll receive a tracking link by email as soon as your order is dispatched.