Refund policy
Returns and Refund Policy – Probiotic.co.uk
Thank you for shopping with Probiotic.co.uk. We are committed to ensuring your satisfaction with our products. Please carefully read our return and refund policy, which complies with UK consumer protection laws.
Eligibility for Returns
We want you to be completely satisfied with your purchase. However, due to the nature of our products, the following conditions apply:
1. Unopened Products Only:
• Returns are only accepted for items that are unopened, unused, and in their original packaging.
• Products with broken seals cannot be returned for health and safety reasons.
2. Chilled Products:
• Due to the perishable nature of chilled products, we cannot accept returns of these items, even if unopened.
3. Timeframe for Returns:
• You have 14 days from the date of receipt to notify us of your intention to return an item.
• Once approved, the item must be returned within 14 days of notifying us.
How to Request a Return
1. Contact our customer service team at sales@probiotic.co.uk with your order number and details of the item(s) you wish to return and the reason for your return request.
2. We will review your request and provide you with a return authorisation if eligible.
3. Approved returns should be sent to the address provided in our confirmation email.
Refunds
• Refunds will only be issued for items that meet the return criteria outlined above.
• Once we receive and inspect the returned product, we will process your refund within 14 business days.
• Refunds will be issued to the original payment method used at checkout.
Exemptions
• Chilled Products: These are non-returnable, as they require strict storage conditions to maintain their quality.
• Opened Products: Any item with a broken seal cannot be returned or refunded.
Damaged or Faulty Products
If you receive a damaged or faulty product, please contact us within 7 days of receipt at sales@probiotic.co.uk with your order details and photographs of the issue. We will work to resolve the matter promptly.
Shipping Costs for Returns
• Customers are responsible for return shipping costs unless the product is faulty or we have made an error.
• We recommend using a tracked delivery service, as we cannot process refunds for items we do not receive.
Contact Us
If you have any questions about our returns and refund policy, please contact us at:
Email: support@probiotic.co.uk
Phone: +44 20 7183 0995
Returns Address: Fulfilment Crowd/Probiotic.co.uk
Matrix Park, Western Avenue, Buckshaw Village
Chorley, PR7 7NB
United Kingdom
Please note your return must include your order reference number in the return box.
We appreciate your understanding of these policies, which ensure we maintain the quality and safety of our products for all our customers. Thank you for choosing Probiotic.co.uk!