Subscriptions
CDS22-formula Subscribe & Save
Everything you need to know about the subscription, what you can change, and how to get into your account.
Welcome to the members' plan
One sachet a day, on your doorstep before the last one is gone. You call the shots: skip, pause, reschedule or cancel whenever you want.
- 3 packs36 sachets, every 5 weeks
- 14% off£59.22 per delivery, £19.74 a pack
- Free chilled deliveryice packs and insulated liner included
- No minimum termcancel anytime in your account
Your price is locked for as long as you stay subscribed. UK addresses.
Why subscribe
Three reasons, no sales pitch.
- You never run out Three packs is roughly five weeks at one sachet a day. The next delivery arrives before the last one is finished.
- It costs less than buying three packs Three packs bought one at a time is £68.85 plus £7.95 delivery. On subscription it is £59.22 delivered. That is £17.58 less every five weeks.
- Your price is locked Subscribers keep the price they signed up at. If we ever need to change it, you get at least 14 days notice and can cancel before it applies.
How to access your subscription
No password. You sign in with a code sent to your email.
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1
Tap the account icon
It is in the top right of every page, next to the basket. Or go straight to account.probiotic.co.uk.
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2
Enter the email you ordered with
We send a six-digit code. Type it in and you are signed in. If you use Shop Pay, "Continue with Shop" works too.
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3
Open My subscription
It is in the menu beside Orders and Profile. Everything below is done from there.
Every subscription email we send also has a direct link to your account. Not receiving those emails? Request a fresh link at probiotic.co.uk/a/subscriptions/login.
Access my subscription: what can I do?
Everything here is self-serve and takes effect straight away.
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✓Skip a deliveryGot enough in the fridge? Skip the next one. The one after carries on as normal.
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✓Reschedule a deliveryGoing away? Move the date. Your 5-week cycle restarts from the new date so deliveries do not bunch up.
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✓Pause and resumePause for as long as you like. Your discount, free delivery and locked price are all still there when you come back.
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✓Order earlyRunning low? Use Place order now. We will ask if you want the schedule to reset from that date.
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✓Change your addressUpdate the delivery or billing address. UK addresses only on this site.
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✓Update your cardNew card or expiry date? Change it in your account. No need to wait for an email from us.
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✓Retry a failed paymentIf a payment fails, fix the card and hit Retry. You do not have to wait for the next attempt.
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✓CancelOne button, no phone call, no minimum term. You can reactivate later from the same page.
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–Change the quantity or productsThe plan is fixed at 3 packs of CDS22-formula sachets. If you need a different quantity, use Contact Us and we will sort it.
Subscription questions
Short answers.
Product questions are on the CDS22-formula FAQ and cold chain page.
When will I be charged?
Every 5 weeks, on the same day of the week you first subscribed, at 7am UK time. You get a reminder email 3 days before each charge, so there is time to skip or reschedule if you need to.
When will my delivery arrive?
Renewals charged Monday to Thursday are dispatched the same day from our chilled facility in Lancashire on a tracked service. Renewals that fall on a Friday, Saturday or Sunday are dispatched on Monday, so your probiotic is never sitting in a depot over the weekend.
Full details are on the delivery page.
Is the price fixed?
Yes. You keep the price you signed up at while your subscription is active or paused. If we ever need to change it, you will get at least 14 days notice by email and can cancel before the new price applies. If you cancel and come back later, you rejoin at whatever the price is then.
Can I use a discount code on my subscription?
No. The 14% is already your discount and it is applied to every delivery, not just the first. Discount codes are for one-time purchases.
What happens if my payment fails?
We email you straight away. We retry the card 4 times over the following 12 days. If it still fails, the subscription is paused, not cancelled. Update your card in your account and hit Resume and you carry on from where you were.
Can I add a box of capsules to a delivery?
Yes. In your account you can add a one-off item to your next delivery. It rides along on the same free chilled delivery and is removed automatically after that order. One-off items are charged at the normal price.
Can I have a different quantity or a different interval?
There is one plan: 3 packs every 5 weeks. If you need something different, for example 6 packs for two people, use Contact Us and we will set it up for you by hand.
Do you deliver subscriptions to Ireland?
Not from this site. Irish customers are served by probiotic.ie, which ships within Ireland. Changing your subscription address to a non-UK address will stop the next delivery going out.
How do I cancel?
Sign in, open My subscription, tap Cancel my subscription, pick a reason and confirm. That is it. You will get a confirmation email. If you only need a break, Pause keeps your price and discount, Cancel does not.
I ordered as a guest. Can I still see my subscription?
Yes. Sign in with the same email you used at checkout and your subscription is linked to the account automatically.
Will I get an email before every delivery?
Yes. A reminder 3 days before the charge, then the normal order confirmation and tracking emails once it is dispatched. We do not send a separate "payment successful" email, the order confirmation is that.